• Comcast
  • $95,180.00 -152,170.00/year*
  • Philadelphia , PA
  • Sales
  • Full-Time
  • 1103 Market St


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Business Unit:

Job Summary

This individual will play a key role within Comcast Business by providing best in class customer solutions and technical sales support for the account management team and as part of the Managed Enterprise Solutions Sales organization.

The individual helps close customer opportunities by providing engineering support within the larger sales engineering organization.

Individual will assist in developing solutions with Comcast's full suite of WAN and Managed Network Services partnering with other Sales and Solutions Engineering team members across the country.

This particular role requires detail oriented telecommunications engineering skill sets and an understanding of access and networking technologies, physical and logical WAN topologies, site serviceability and other engineering/design/sales quoting tools.

Responsible for providing subject matter expertise on the design and implementation of complex data network and voice solutions for our Managed Enterprise Solutions business customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network solutions. Works closely with the account management team on presentations and the technical design of new and existing customer base. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

The individual will act as a technical resource on sales quote development, customer opportunity site analysis and provide internal sales engineering tool expertise.

Core Responsibilities

* Provides timely, technical support and problem resolution for field service questions.

* Supports Sales team with product modifications and engineering expertise for custom projects.

* Develop and or have working knowledge of legacy Contingent contracts and processes in order to create Managed Enterprise Solutions SOW

* Compiles technical data, aids in reporting and produces information for presentation to leadership.

* Serves as Subject Matter Expert on MES Business products.

* Assists on designing solutions for the customer that meets their business applications, as well as assures protected circuit design, disaster recovery situations, and appropriate bandwidth for future growth.

* Translates complex technical design requirements into information that internal sales, support and customers can understand and respond to.

* Consistent exercise of independent judgment and discretion in matters of significance.

* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

* Minimal travel required.

* Other duties and responsibilities as assigned.

Education Level

* Bachelor's Degree or Equivalent

Years of Experience

* Generally requires 7+ years related experience

Additional Requirements:

* Background in design and deployment of complex optical, data, video and voice networks highly preferred.

* Experience with the following:

* MAN/WAN technologies including Carrier Ethernet, SD-WAN, IP-VPN/MPLS, Wavelength and SONET

* Internet, Peering, TCP/IP, Border Gateway Protocol (BGP)

* Layer 1 Access Networks (Optical/WDM, Hybrid Fiber Coaxial, Twisted Pair Copper)

* Layer 2/3 networking and protocols (Switching/Bridging, VLAN's, L2CP, Routing and Security)

* Advanced Voice networking technologies including VoIP, SIP, Packet Cable and TDM

* Software Defined Networking (SDN), Network Function Virtualization (NFV), Orchestration and Cloud based networking

* Business Continuity and Disaster Recovery concepts

* Excellent verbal and written communicator with ability to explain technical concepts in simple and understandable terms to a layperson

* Self-motivated, project oriented individual

Employees at all levels are expect to:

* Understand our Operating Principles; make them the guidelines for how

you do your job

* Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

* Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

* Win as a team-make big things happen by working together and being

open to new ideas

* Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

* Drive results and growth

* Respect and promote inclusion and diversity

* Do what's right for each other, our customers, investors and our

communities

Comcast is an EOE/Veterans/Disabled/LGBT employer
Associated topics: architect, building, engineer, field service, install, installation, laboratory, physician, sales applications engineer, spinal

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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