• Comcast
  • $87,660.00 -125,160.00/year*
  • Philadelphia , PA
  • Engineering
  • Full-Time
  • 1103 Market St

Business Unit:

Core Responsibilities:

* Proactive/Reactive monitoring of Comcast's Commercial Network Core/Edge devices using various Element Management tools (Spectrum, Ericson Experience Manager, SevOne, etc) to isolate and troubleshoot all network related issues


* Process all customer calls/emails and take ownership of issue until resolution


* Troubleshoot network outages, network latency, or CPE failures


* Directs third party agencies (i.e. AT&T, Verizon,) internal resources, and external resources while troubleshooting and resolving complex peer-to-peer or vendor/supplier troubles focusing on rapid restoration.


* Advanced trouble-shooting skills. Entry-level design and development; cross systems technical knowledge; Subject matter expertise in one or more technical areas; demonstrates knowledge of technologies beyond core focus of initial study


* Has a strong understanding of overall business needs and business areas, understanding applications while learning supplemental processes. Can create technical documentation (internal). Possesses strong analysis, design and implementation skills. Demonstrates ability to pick up key concepts and apply them to work. Demonstrates ability to analyze, troubleshoot, problem solve and provide input on decision making


* Provides clear, crisp, and concise technical communication and coordination during large outage scenarios.


* Able to identify conflict assessment as it relates to daily change management activities


* Setup dispatch and troubleshoot issues with local field operations to resolve customer/network related issues


* Direct efforts so as to maintain service Mean Time to Repair (MTTR) within regional or contractual standards


* Advanced Knowledge of Networks:
* Local Area Network (LAN)


* Wide Area Network (WAN)


* Metropolitan Area Network (MAN)


* Routing Protocols:
* OSPF (Must have)


* MPLS (Nice to have)


* IS-IS (Nice to have)


* IGP


* IGRP


* E/BGP (Must have)


* Multicast (Knowledge of)






* Advanced knowledge of network technologies on:
* Open System Interconnection (OSI)


* Layer 1/2 protocols


* Internet Protocols - IP




* Scripting knowledge-(nice to have)


* Open and update Tickets using:
* Remedy (nice to have)


* MetaSolv (nice to have)


* Cramer (nice to have)




* Good Analytical/Communication/Troubleshooting Skills


* Ability to provide on the job training to new hires as and when required


* Create processes and procedures for troubleshooting and ticket management as needed


* Initiate root cause analysis (RCA) request, participate in RCA calls as needed, proof all RCA's prior to sending to leadership and provide feedback as needed


* Regular, consistent and punctual attendance. Must be able to work any shift including nights, weekends and selected holidays (variable schedule as needed)


* Other duties and responsibilities as assigned



Job Specification:

* Education Level - Prefer Master's Degree/Bachelor's Degree or Equivalent experiences


* Field of Study-Engineering, Computer Science


* Generally requires 5-8 years related experience



Comcast is an EOE/Veterans/Disabled/LGBT employer


Associated topics: business, cost efficient, industrial engineer, manufacturing engineer, methods engineer, project, sap, supply, supply chain

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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