This role is a hands-on management position for development and operations teams that are on the front lines of Comcast's highest priority business objective: making Customer Experience Our Best Product. This person will work to organize and lead developers to deliver self-service data platforms as a service, therefore unlocking the power of CX data for the business. This role will focus on the operational and proejct management aspects of the platform. Responsible for leading a team of Software Development Engineers, project managers and operations engineers in the planning and designing of software, data and web applications. Manages projects from design to testing, including new programs, enhancements, and modifications. Collaborates with Quality Assurance team to conduct testing. Has overall responsibility for developing/administering performance standards for organizational unit. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development and meeting of departmental budget.
* Oversees the project planning, portfolio planning and operations for CXHub platforms. * Manages the CXHub budgeting process and enforces milestone delivery contracts with external vendors. * Provides guidance to Software Engineering team and other departments in identifying product and technical requirements regarding operational capabilities. * Promotes mature disciplines and culture around Security, Quality Assurance and Operations. * Leverages Knowledge and Experience with portfolio and project planning and operations to drive timely delivery of highly resilient software. * Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the roll-out of software releases. * Manages all the deliverables to ensure adherence to deadlines, specifications, and budgets. * Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team. * Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products. * Develops proposals, hardware/software changes and other capital expenditure projects. * Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards. Mentors, trains and develops staff. * Consistent exercise of independent judgment and discretion in matters of significance. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. * Other duties and responsibilities as assigned.
* Bachelors Degree or Equivalent
Field of Study
Generally requires 6-9 years related experience
Comcast is an EEO/AA/Drug Free Workplace.
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications