Responsible for leading a team of Business Analysts and Scrum Masters in the planning, designing, and development of software and web applications for supporting the XM Mobile platform. Manages and supports projects from their initiation in the intake lifecycle process through their readiness for development to hand-off to end-to-end testing. Provides insights and expertise to support the completion of design to testing. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and improvements within the Agile transformation and beyond.
* Develop and enforce timelines for business decision making, feature, epic, and user story creation and grooming and sprint readiness with the release train engineer(s). * Provide requirements input to Agile development teams, acting as a critical participant in development sprints * Utilize Agile development management tools including Confluence, Jira, and Rally, to document and groom requirements to meet the team's development schedule. * Oversees the planning and designing of software and web applications, including new programs, enhancements, and modifications. * Provides guidance to direct reports and colleagues identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams. * Manages all the deliverables to ensure adherence to deadlines, specifications, and budgets. Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team. * Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards. Mentors, trains and develops staff. * Consistent exercise of independent judgment and discretion in matters of significance. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. * Other duties and responsibilities as assigned.
* 3 Years of people management experience (conduct goal setting, performance reviews, talent calibrations, support team members with IDPs, managed performance improvement situations). * Individual must thrive in a dynamic environment - with regularly changing priorities. * Proven experience and across CRM, Billing, Order Mgmt, Enterprise Product Catalog, Logistics, Provisioning and Inventory Mgmt domain / systems * Experience (functional & integration) on Amdocs platform is a plus * Ability to analyze, interpret and translate business needs into technical requirements * Experience with Agile development methods and management tools. * Excellent writing and presentation skills on complex analytical topics
Bachelor's Degree or Equivalent in Engineering, Computer Science
Years of Experience:
Generally requires 6-9 years related experience
Employees at all levels are expected to:
* Understand our Operating Principles; make them the guidelines for how you do your job. * Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services * Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences * Win as a team-make big things happen by working together and being open to new ideas * Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers * Drive results and growth * Respect and promote inclusion and diversity * Do what's right for each other, our customers, investors and our communities
Comcast is an EOE/Veterans/Disabled/LGBT employer
Associated topics: call center manager, customer care manager, customer service team manager, director, gerente de servicio, guidance, leadership, manager, product support, team manager
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.