This position is based at our Cross Insurance Center. Along the historic riverfront in the quintessential New England city of Bangor, Maine, the Cross Insurance Center can host up to 2,000 convention guests with an 8,000 seat arena and room for 260 exhibit booths, offering you first class hospitality, and providing an unparalleled, original New England experience. Just minutes from Bangor International Airport, the state-of-the-art new facility has easy access to diverse dining and nightlife, boutique and unique shopping, and is just a scenic hour's drive to breathtaking ocean views at Acadia National Park. You can learn more about our venue here:
Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager.
Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about Spectra at www.spectraexperiences.com/
* Minimum of four (4) to five (5) years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility * Supervisory experience required * Bachelor's degree or better from an accredited college or university * Graduate of IAAM Public Assembly Facility Management School preferred * Possession of, or ability to obtain a valid CPR certificate * Possession of, or ability to obtain a valid state driver's license * Knowledge of customer service practices * Knowledge of crowd control * Ability to prepare, track, control and analyze budgets
* Oversee event management activities for all facility events * Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events * Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures * Exercise direct supervision over Event Managers, Event Coordinators and Event Staff * Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget * Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly * Inspect facilities to ensure they are being maintained properly for events * Develop crowd management and event staffing plans and supervise event staff during events * Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges * Review and approve final billing to facility users prior to settlement or release of invoice * Work closely with the general public by monitoring services provided and addressing complaints in a timely manner * Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service * Conduct planning and operational meetings as required to ensure smooth coordination of event activities * Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting * Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities * Prepare and present regular staff reports and other related correspondence * Work with other department directors in a variety of tasks * Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate * Interpret and apply all relevant federal, state and local regulations * Serve as Event Manager as needed * Routinely serve as Manager on Duty
* Other duties and responsibilities as assigned
Intellectual/Social, Physical Demands and Work Environment:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.
SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.