• Comcast
  • $105,360.00 -158,170.00/year*
  • Philadelphia , PA
  • Executive Management
  • Full-Time
  • 1103 Market St

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Business Unit:

The Data Platform Operations Director is responsible for leading operations and optimization of Comcast Big Data platforms The goal of this newly formed function is to consistently improve production quality, deliver effective customer service, and protect the security & confidentiality of the data entrusted to us The position involves the support, monitoring and configuration control for implementation and extension of Comcast data lake and data platform processing capabilities including basic business intelligence and advanced analytics services This individual will manage data platform support engineering teams in the installation, configuration, upgrade, maintenance and overall management of capacity, performance of databases, streaming, ETL, and BI components in the enterprise data hosting environment This position will be engaged, accountable and drive delivery execution while collaborating with various stakeholders (Business users, DevOps Teams, Converged Infrastructure Teams, Network, and Information Security teams)

Primary Responsibilities - Strategic Operations

* Own all processes, tools, and resources required to support high availability, cloud based, big data platforms
* Oversee management of production data models and source data loads to the Enterprise Data Platform components
* Oversee monitoring processes shared by our vendors and internal groups to ensure a comprehensive maintenance process and implement daily reporting
* Review and own standard operating best practices and procedures
* Manage end user support and facilitate communication across work streams to ensure satisfaction in troubleshooting and issue resolution
* Collaborate on data governance procedures and adherence
* Management of continuous improvements and enhancements
* Administer all Service Level Agreements and adherence management
* Manage all maintenance processes and ensure compliance to security initiatives
* Monitor reliability and availability of data and ensure work according to benchmark standards
* Train data platform staff and ensure appropriate maintenance
* Evaluate staff performance and determine requirement to increase growth
* Managing direct reports and work with matrix management of global infrastructure project delivery teams
* Collaborate with the Data Technology teams (PMO, Analysts, Data Architecture, Information Governance, Operational Data, Data Acquisition, Analytics and Infrastructure) to support and innovate on the Enterprise Data Warehouse platforms
* Provide a self-service information 'marketplace', with a business data catalog and user support; Define and implement data warehousing standards and best practices-specifically security, partitioning, performance and access; work with other teams on architectural patterns
* Work with infrastructure to manage EDW platforms and environments, including service-level, access, capacity and availability management
* Work with operational data (master data) and data acquisition teams to manage EDW sources, and analytics team to manage EDW analytics down-stream systems
* Manage and oversee the work of a team to support EDW self service marketplace / access, and user support


* B S degree in Computer Science, Information Technology or other technical discipline or related field
* Strong team management, vendor management and operations skills
* Ten to fifteen years of combined technical experience
* At least 3 to 5 years' experience building, managing, and operating mission critical and highly available data platform operations for 24x7x365 operations - preferably on Teradata, Hadoop and Oracle platforms
* At least 2 years leading database/data management
* At least 3 years in financial services, Telecommunications or other high-volume environment
* Strong communication and problem-solving skills
* Detail oriented and passionate about data quality and service quality
* Strong technology skills to triage and provide solution and direction to the Ops team
* Experience in influencing a globally diverse group of supporting teams and suppliers across multiple disciplines and platforms
* Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment
* Sound judgment and decision-making skills, ability to juggle multiple competing priorities, and ability to work under pressure in a rapidly changing environment

Required Skills

* Work experience supporting enterprise BI environments such as Tableau or OBIEE
* Familiar with Hadoop and related Big Data technologies such as Spark and NoSQL
* Familiar operating scalable, highly available, mission critical applications
* Work experience working in Agile delivery environments
* Operations management and help desk experience, preferably with High availability systems
* Exposure to MDM tools, best practices, and solution architecture
* Ability to manage, analyze and report on operational data
* Visionary at the strategic and operational levels

Preferred Qualifications

* Deep understanding of enterprise data warehousing best practices for technical implementation and providing business value; Thought leadership in next-evolution modern data architectures; Best practice EDW testing and validation approaches and implementation
* Experience with traditional data architecture: operational data stores, sourcing and staging data, data integration, master data management, dimensional/snowflake and de-normalized design, managed views, multidimensional cubes, data marts, analytical sandboxes
* Experience with Teradata, Hadoop, Oracle and AWS data technologies, Informatica, Tableau system administration
* Experience with business intelligence and advanced analytics: canned reporting, self-service insights, integrated data platforms, dashboarding, visualization, data science, machine learning support processes and system administration

Comcast is an EOE/Veterans/Disabled/LGBT employer

Associated topics: administrative officer, assistant, asso, chief operations officer, document, food, operational assistant, operational support, operations director, records management

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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