* Prepares and distributes CX focused reporting packages to support the daily, weekly, monthly, quarterly and year-end tracking efforts of the Net Promoter System (NPS) and its impact to the business. * Develops complex SQL queries to extract and transform data for various reporting and analytics tasks. * Leverages reporting automation technologies (Tableau, Toad Data Point etc.) to maximize reporting efficiency, accuracy and consistency. * Organizes the master reporting schedule to inform leadership on delivery of critical reporting packages. * Supports Division and Region reporting SMEs in collecting and consolidating feedback on enhancements, suggestions and issues for available NPS datasets. * Collaborates with survey platform teams in reviewing new ecosystem functionality / features and determining which components should be integrated into existing suite of reports. * Works with team and customers to define business requirements, resolve technical issues, and provide updates as needed. * Works cross-functionally to implement key projects. Interfaces with other departments to leverage data for their respective business needs. * Monitors and maintains set of complex datasets built for NPS-specific needs and works with internal and external technical teams for issue resolution when needed. * Takes business intelligence to the next level to support business decisions and
recommend best practices and policy in CX reporting implementation, maintenance, and quality. * Consistent exercise of independent judgment and discretion in matters of significance. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. * Other duties and responsibilities as assigned.
Required knowledge, skills and experience:
* Bachelor's Degree or Equivalent. * Generally requires 2-5 years related experience. * Hands-on experience with SQL in data warehouse environment (Teradata, SQL Server, etc.). * Strong Excel experience (Pivot tables, VLookup, Macros, etc.). * Strong interpersonal skills with a focus on collaboration. * Ability to work effectively across functions, disciplines and levels. * Exceptional attention to detail and ability to progress multiple projects in parallel. * Experience working with and manipulating large, complex data sources. * Experience in large-scale data aggregation and processing.
Comcast is an EOE/Veterans/Disabled/LGBT employer
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.