• Cognizant Technology Solutions
  • Philadelphia , PA
  • Miscellaneous
  • Full-Time
  • 1103 Market St


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Cognizant is hiring for \"Deskside Engineer\". Interested candidates who are willing to relocate within the USA can apply. Relocation assistance will be provided

Note: \"Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a \"Green Card\") for this role.\"

Job Description:

* Good understanding of desktop/ technical support and act as SPOC in deployed location
* ITIL knowledge and asset management proven track record
* Added advantage if DC Operations knowledge
* Address user tickets regarding hardware, software and networking
* Walk customers through installing applications and computer peripherals
* Ask targeted questions to diagnose problems and resolve issues
* Guide users with simple, step-by-step instructions
* Conduct remote troubleshooting
* Test alternative pathways until you resolve an issue
* Customize desktop applications to meet user needs
* Record technical issues and solutions in logs
* Direct unresolved issues to the next level of support personnel
* Follow up with clients to ensure their systems are functional
* Report customer feedback and potential product requests
* Help create technical documentation and manuals
* Good skill in vendor management and follow up to issue resolution
* Scale up skillset as per the need, flexibility and communication is essential.
*

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Microsoft RemoteApp PL1 Required 2 Workplace Service-Service Desk PL1 Required 3 Desktop Engineering - SCCM PL1 Required 4 MAC administration PL1 Required 5 XenDesktop PL1 Required

Domain Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Manufacturing Oper-Manlog NA Required

* Proficiency Legends

Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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