Support Technician - Paramus, NJ - Coach USA (Caldwell)

  • Caldwell, NJ

Employment Type

: Full-Time

Industry

: Miscellaneous



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Job Description

Position: Support Technician (Central Support Center)
Location: Paramus, NJ
Status Part Time Shift Work (weekends included)
Salary/Wage $15.00/hr.

Job Summary
Coach USA is seeking self-motivated, detail oriented candidates to provide operational, technical and administrative support by way of a central monitor web interface. The candidate will assist field Operations in monitoring of basic assignment functions of fleet operations. Candidates must enjoy working in a team environment.
Select the work schedule thats right for you! (Approx. 24 hours/wk.)

3rd shift: 11:00 p.m. 7:00 a.m. (weekdays & weekends)
***Must be available for initial training on required weekdays (Monday Friday / 9:00am-5:00pm)***

Essential Functions
Provides daily reports on fleet speeding and safety performance standards
Monitor emergency alerts received from drivers and monitoring software
Respond to internal and external customers inquiries/concerns via phone, email and text
Facilitate presentations on safety procedures to key officials
Monitor video downloads for daily bus runs and compile completion reports
Confirm all fleet buses are assigned to a designated route
Proactively respond to off route alerts and tire hazards with priority
Identify and diagnose GPS related issues
Lead projects as necessary

Minimum Requirements/Skills
High school diploma
Call Center/Help desk experience preferred
Strong communication skills (written, verbal)
Proficient knowledge of MS Office applications (MS Word, Excel)
Typing proficiency of 30 wpm
Ability to think independently
Ability to meet deadlines

We Offer:
Competitive salary
A 401(k) plan after completion of hour requirements
Employee Assistance program
Paid training
Interested candidates can send resumes to ...@coachusa.com or apply on line at www.coachusa.jobs
In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, non-job related disability or any other protected group status.

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In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, non-job related disability or any other protected group status.


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