• CIGNA
  • Philadelphia , PA
  • Information Technology
  • Full-Time
  • 1103 Market St


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We're committed to bringing passion and customer focus to the business.

Role Summary/Key Objectives

This role leads the team responsible for the continuous operation and performance of Cigna's enterprise network security infrastructure. This position will provide operational leadership and vendor oversight on incident resolution, change management, problem determination and problem resolution for the network security infrastructure within the Enterprise. This position will ensure high quality service delivery through daily management of team vendor performance, responsiveness to problems, crisis management, and adherence to service levels and network improvement initiatives. This position will be responsible for joint planning and vendor oversight for network-related change activity.

Specific areas of responsibility are:

* Provide escalation point for tier II support for network security systems and infrastructure
* Provide escalation point & leadership in network security problem determination efforts
* Provide planning and vendor oversight for network change activity
* Coordinate problem resolution and ensure process improvement within department
* Operate and improve services in accordance with business needs, priorities and SLAs
* Manage recruitment, training and development of team
* Drive network security efficiency & standards improvement
* Develop improved processes to ensure network reliability and availability
* Provide periodic performance reports for review with management providing input on improvements, training needs, and quality initiatives
* Oversee and ensure the effective communication of IT issues and updates
* Coordinate & assign activities among team members
* Report key performance metrics to management

Requirements:


* Bachelors Degree in Computer Science or a related discipline and at least 7 years experience in all phases of network security infrastructure or its equivalent in education and work experience
* Prior experience with a large enterprise network, preferably in the healthcare sector
* Experience with F5 load balancers to include the GTM and LTM platforms
* Strong understanding of the different load balancing options & features
* Experience with the configuration and support of the following firewall technologies: Cisco ASA, Juniper SRX, Palo Alto, and Fortinet
* Experience with configuration and support of IPSEC VPN site-to-site tunnels
* Experience with configuration and support of client-to-site VPN tunnels. Experience with Cisco AnyConnect client support a plus
* Knowledge of DDoS prevention, IPS and IDS technologies
* Knowledge and understanding of WAF technologies
* Experience with Aruba wireless remote access points and controllers
* Experience with routing protocols OSPF, BGP, & EIGRP
* Experience in configuration & operation of network management instruments such as SNMP, SYSLOG, NetFlow, etc.
* Experience with packet capture tools such as, Wireshark, and tcpdump
* Well versed in crisis management and root cause analysis techniques
* Previous experience in vendor management preferred
* Experience working in a team-oriented, collaborative environment
* Proven analytical and problem-solving abilities
* Strong interpersonal, written, and oral communication skills
* Able to conduct research into networking issues and products as required
* Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
* Ability to present ideas in a user-friendly language
* Highly self-motivated and directed
* Strong organizational skills
* Keen attention to detail
* Strong customer service orientation

Cigna Information Technology Role Description

(Outward Facing Role Title) - Infrastructure Engineer Senior Manager

(Department) - GIOTS

Role Title: Sr Manager, Network Security Support

Band 4

Reports To: Director, Enterprise Network Support - Infrastructure Engineering Director

Team:

Budget:

Role Summary/Key Objectives

This role leads the team responsible for the continuous operation and performance of Cigna's enterprise network security infrastructure. This position will provide operational leadership and vendor oversight on incident resolution, change management, problem determination and problem resolution for the network security infrastructure within the Enterprise. This position will ensure high quality service delivery through daily management of team vendor performance, responsiveness to problems, crisis management, and adherence to service levels and network improvement initiatives. This position will be responsible for joint planning and vendor oversight for network-related change activity.

Specific areas of responsibility are:


* Provide escalation point for tier II support for network security systems and infrastructure
* Provide escalation point & leadership in network security problem determination efforts
* Provide planning and vendor oversight for network change activity
* Coordinate problem resolution and ensure process improvement within department
* Operate and improve services in accordance with business needs, priorities and SLAs
* Manage recruitment, training and development of team
* Drive network security efficiency & standards improvement
* Develop improved processes to ensure network reliability and availability
* Provide periodic performance reports for review with management providing input on improvements, training needs, and quality initiatives
* Oversee and ensure the effective communication of IT issues and updates
* Coordinate & assign activities among team members
* Report key performance metrics to management

Requirements:


* Bachelors Degree in Computer Science or a related discipline and at least 7 years experience in all phases of network security infrastructure or its equivalent in education and work experience
* Prior experience with a large enterprise network, preferably in the healthcare sector
* Experience with F5 load balancers to include the GTM and LTM platforms
* Strong understanding of the different load balancing options & features
* Experience with the configuration and support of the following firewall technologies: Cisco ASA, Juniper SRX, Palo Alto, and Fortinet
* Experience with configuration and support of IPSEC VPN site-to-site tunnels
* Experience with configuration and support of client-to-site VPN tunnels. Experience with Cisco AnyConnect client support a plus
* Knowledge of DDoS prevention, IPS and IDS technologies
* Knowledge and understanding of WAF technologies
* Experience with Aruba wireless remote access points and controllers
* Experience with routing protocols OSPF, BGP, & EIGRP
* Experience in configuration & operation of network management instruments such as SNMP, SYSLOG, NetFlow, etc.
* Experience with packet capture tools such as, Wireshark, and tcpdump
* Well versed in crisis management and root cause analysis techniques
* Previous experience in vendor management preferred
* Experience working in a team-oriented, collaborative environment
* Proven analytical and problem-solving abilities
* Strong interpersonal, written, and oral communication skills
* Able to conduct research into networking issues and products as required
* Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
* Ability to present ideas in a user-friendly language
* Highly self-motivated and directed
* Strong organizational skills
* Keen attention to detail
* Strong customer service orientation


*

Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: ...@cigna.com. Do not email ...@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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