Work independently and within authority granted to investigate, evaluate, create estimates, negotiate, and resolve on-site large property claims at all levels. Review coverage, determine liability, secure information, document files, settle and pay claims, utilizing claims best practices adhering to claims department policies and procedures. Assign and manage independent vendors, attorneys, qualified experts, and consultants to achieve successful resolutions of claims. Set accurate and timely reserves. Develop subrogation and recovery potential. Attend mediations, conduct re-inspections and assist with legal files. Maintain file documentation and notes and work diary for travel and home-based duties. Actively share knowledge with team members, contributing to training programs and mentoring fellow claims handlers. Position includes frequent, multi-state overnight travel to loss sites and Home Office.
* Manage the direct adjustment of large loss property claims with physical visits to loss site and Home Office.
* Analyze and address coverage issues. Review and direct experts, consultants, attorneys, and other claims vendors to achieve claims outcomes.
* Set timely and accurate reserves.
* Review coverage, determine liability, secure information, document files, and settle claims within designated authority level. Provide detailed claim data to reinsurers as necessary.
* Travel to loss sites, Home Office, settlement conferences, etc.
* Develop subrogation and third-party recovery potential.
* Physically inspect property damage, including roofs.
* Ability to understand building engineering and construction concepts and apply damage solutions.
* Excellent verbal and written communications skills.
* Advanced analytical skills.
* Advanced organizational skills to manage a claim inventory under limited supervision.
* Advanced knowledge in insurance coverage and contracts and evaluating and setting timely and accurate reserves.
* Advanced knowledge to handle large property claims including analyzing engineering reports, writing specifications for repair, estimating damages, and applying other technical skills.
* Demonstrated ability to deliver high-caliber customer claim service.
* Advanced listening and negotiation skills.
* Ability to establish meaningful end results, producing relationships with a wide spectrum of people--both internally and externally.
* Moderate-to-advanced knowledge of computer system necessary to process claims and to provide the required reporting.
* Willingness to develop professional knowledge and to share knowledge and contribute to the growth of fellow claims handlers.
* Ability to physically inspect property damage, including roofs.
* Able to work with limited direct supervision.
* Significant travel will be required; up to 75% of time.
* Ten plus years of large/complex property adjusting experience, demonstrating successful evaluation and negotiation of claims settlements.
* Experience in writing estimates in excess of $250,000, using a current estimation software platform.
* Bachelor's degree is required.
* Significant industry experience with a high school diploma or equivalent may be considered in place of a bachelor's degree.
* An AIC or CPCU designation or evidence of continuing education in insurance claims is highly desirable.
Church Mutual Insurance Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.