Senior Vice President, for Chubb Overseas General (COG) Central Operations - CHUBB (Caldwell)

  • Caldwell, NJ


: $131,430.00 - $199,650.00 /year *

Employment Type

: Full-Time


: Executive Management

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Chubb Overseas General (COG) is seeking a Senior Vice President of Central Operations Overview: Operations to lead and unify initiatives across COG with the ultimate goal of creating Operational Effectiveness in our business while providing the capabilities (people, process and technologies) in support of profitable growth and a positive experience for our customers and employees. COG has operations in 52 countries with hundreds of offices. Operations supports all lines of business in our Property & Casualty, Accident and Health, and Personal Lines business divisions for both domestic and multinational customers in the various channels in which our customers choose to interact. Key Responsibilities:
  • Develop and optimize processes and capabilities in support of business strategy across COG.
  • Responsible for all transaction processing support across the policy administration lifecycle with a focus on control, quality, efficiency, and superior internal and external customer satisfaction.
  • Liaise with Line of Business Owners to understand their business priorities and work with regional teams to align capabilities to support the business plan.
  • Work with the regional business and operations functional areas to ensure that initiatives and the day-to-day processes that support them operate in a fully coordinated and integrated manner.
  • Develop differentiation in servicing models based on risk complexity and use of structure, process and automation to drive down per unit costs, protecting margins and allowing for more competitive premiums.
  • Define, report, and action operational metrics to ensure we are continuously delivering a positive outcome for the customer
  • Sponsors and provides leadership for major programs that support COG business goals across the regions or business divisions.
  • Ensures that supporting systems are optimized to maximize productivity, ease of use and to persist consistent data across the organization.
  • Ensures support to both the production and servicing of multinational customers with business operations in COG countries and external network partners and manages to assure the committed service level agreements, operating cost and premium processing. Liaises with the head of Global Services to ensure that COG and NA have collaborative processes to persist Multinational servicing capabilities as a key competitive differentiator.
  • Partners with Claims and Finance functional leaders to optimize processes for COG across the entirety of the Insurance Value Chain Lifecycle.
  • Drive standards in data, process and, coding across COG. Implement improvements in data capabilities across portfolio management and sales performance management
  • Work with business leaders to coordinate and optimize the product/product change to market lifecycle
  • Qualifications

    Knowledge, Skills & Abilities:
  • BS/BA degree required. Masters/MBA preferred
  • 15+ years of experience in insurance or financial services with globally distributed operations.
  • Experienced in the development and implementation of technology and operations practices and policies, preferably for companies in the insurance or financial services industry
  • Systems and operations management credentials accompanied by proven process management capabilities.
  • An exceptional record of achievement as technology/operations professional.
  • P&C Policy Lifecycle subject matter expertise
  • Experience in both Commercial and Consumer P&C lines of Insurance across multiple distribution channels
  • Experience working in a multi-cultural environment
  • The ability to grasp complex issues and understand the operational impact to the business and resulting plans of action
  • Ability to build teams; formally and informally.
  • Accustomed to and effective at driving change in a matrixed organization.
  • Strong aptitude for technology and agile technology delivery processes
  • Demonstrated financial acumen and insurance P&L experience
  • Direct project management experience
  • Prior experience with Six Sigma or process design / optimization
  • Performance management orientation; can use data to drive decision making
  • Ability to plan, organize, and direct the execution of organizational goals and objectives
  • Demonstrated ability to communicate effectively both orally and in writing
  • Bias for action, ability to make decisions and execute in fast paced environment
  • Multi lingual (Spanish preferred)
  • Ability to travel internationally and adapt business schedule to meet business needs across geographies.
  • Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success. Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.EEO Statement

    At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

    Associated topics: administrative assistant, administrative officer, administrative staff, assistant, asso, associate, operation, operations director, records management, staff

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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