Boscov's is an American Department store founded by Solomon Boscov in 1911, and is still family owned. We currently have 47 stores, and await store number 48 this fall.
As part of a fast-paced, dynamic Customer Care Center team, you will handle post-delivery inquiries and warranty claims for furniture, bedding, and patio merchandise. If you have strong customer service and problem solving skills, this is a great opportunity to pursue a rewarding career with a company known for service, quality and big savings. Apply today!
In our inbound Care Center you will create and follow up on post-delivery and warranty claims for furniture, bedding, and patio merchandise via phone. You will be responsible for establishing professional, yet personalized rapport with both internal and external customers in order to provide the best possible experience and solutions. In addition, you will communicate daily with outside vendors, furniture technicians, delivery carriers, as well as a variety of co-workers from other areas of the company by phone and email.
Successful candidates for this role should have the ability and desire to actively engage and provide excellent customer service. Additional requirements:
Strong computer skills
Excellent problem solving skills with the ability to multi-task
Good communication skills, both verbal and written
Ability to work well with others and be a team player
Flexible availability that includes one to two evenings a week and a Saturday rotation
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