POSITION SUMMARY: Customer Service orientated position primarily responsible for delivering superior food and beverage service to bar guests within the restaurant according to Potomac Family Dining Group and Applebee s brand standards for timeliness, accuracy, and guest service.ESSENTIAL DUTIES AND TASKS:Serves food and drinks to guests in a courteous and timelyMixes ingredients such as liquor, soda, water, and fruit juice to prepare alcoholic and non-alcoholic beverages according to Applebee sInteracts verbally with all bar guests creating a friendly and upbeatGreet guests, answer questions, makes suggestions regarding food, drinks, andCompletes assigned opening and closing side work asSlices fruit and vegetable garnishes forPresents guest checks to bar patrons. Makes correct change and/or completes any necessary credit transactions.Processes employee and manager foodRelays food orders to kitchen via the point-of-sale computerized register system in a timely and accurate manner.Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies andParticipates in the clearing and resetting of the barMay occasionally be scheduled to serve guests in a Carside To-GoMaintains a clean and organized workAbility to explain and demonstrate usage of Tabletop Electronic Devices toAbility to drive sales with suggestive selling techniques, creating a legendary customer experience, developing customer and community relationships to increase guest visitLocal Store Marketing participation to drive bar traffic and overall restaurantRemoves trash and garbage from bar service area to dumpster EQUIPMENT/ COMPUTER SKILLS:Point-of-sale computerized systemPhoneSoda fountain operationOperation of blenders, frozen drink machines, and other bar equipmentTabletop Electronic DeviceCutting utensilsSUPERVISORY RESPONSIBILITY: None. MINIMUM QUALIFICATIONS:Friendly and engaging demeanor21+ years oldPrior bar service experienceServeSafe Alcohol Certification a plusReading, writing, basic math and verbal communication skills requiredBi-lingual experience a plusReliable transportation requiredHigh School Degree or GED preferredAbility to build relationshipsAbility to be a team playerAbility to follow manager instructions and guidanceAbility to communicate and behave professionally at all times PHYSICAL DEMANDS:Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of theTransports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times perMobility required during the entireTransports glass racks and cases up to 25 pounds up to 15 times perAbility to stand and exert fast-paced mobility for periods of up to four (4) hours inMust have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds.Frequent immersion of hands in water every five (5) minutes throughout aMust be able to speak clearly and listen attentively to guests and other Travel: Less than 5% WORKING CONDITIONS: Subject to wet floors and loud noises, fast-paced, outdoor conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associated topics: alcohol, barista, beer, beverage service, cocktail service, drink, drink service, liquor, martini, tequila Associated topics: alcohol, barback, bartender, beverage, cocktail service, martini, mixologist, pool, shots, wine
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