• Appirio
  • Philadelphia , PA
  • Information Technology
  • Full-Time
  • 1103 Market St


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About Us

Appirio, a Wipro Company helps customers create next-generation Worker and Customer Experiences using the latest cloud technologies. Our free-thinking consultants deliver unmatched customer value by creating actionable strategies, delivering results quickly, and helping organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world's largest crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world's largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.

Brief Overview

The Cloud Management Technical Lead will help design key technical components of steady-state, production cloud environments for large and complex Appirio customers. The Customer Management Technical Lead will assist in overseeing the technical activities, documentation, and best practices of a team made up of Cloud Management Engineers and Cloud Management Specialists, both onshore and offshore to support multiple customer implementations.

Responsibilities:

* Support technical resources in the design and development of custom solutions on the Force.com platform including declarative customization, Apex, Visualforce, Lightning Components, data modeling, and modifications to existing integrations..

* Create and Maintain customer knowledge base.

* Develop business requirements, specifications, process flows, application design, application configuration, test processes and release management.

* Work directly with clients and the Cloud Management team to deliver key components of technology solutions.

* Delegate to, guide, and follow up with other Appirio resources to implement solutions, as necessary.

* Review and approve all code implemented in an assigned customer's org.

* Accurately estimate the time required for self or others to complete particular assignments.

* Manage and Balance Multiple Clients

* Identify areas of improvement in customer orgs

* Identify additional opportunities for enhanced service

* Responsible for pro-active and real time technical advisory services

* Responsible for validation of new Salesforce features and help with Change control processes for Customers

* Conduct periodic technical reviews of customer orgs and create/manage any resulting maintenance plan.

* Liaise between business, technical, and sales stakeholders and contacts

* Manage Customer Escalations With Little Assistance from Direct Manager

* Mentor / Onboard New Technical Leads

* Frequently and constructively contribute to all team conversations

* Contribute at least 1 asset annually

Education and Required Experience:

* Bachelor's degree in Computer Science or similar; or equivalent combination of education and experience

* Ability to travel up to 10%

* Ability to work 100% remote, If in the Indianapolis area, 100% from the Appirio Indianapolis Office

* 5+ years' experience in application/platform development

* 2+ years' Salesforce development

* Salesforce Admin and Platform Developer certification required

* A passion for collaboration and a willingness to think outside the box to develop processes and tools suited for the change involved in the enablement of cloud platforms

* Experience in the Customer Operations lifecycle from Customer acquisition through project management, deployment/provisioning and support

* Experience in Customer retention strategies and activities will provide the right base for this critical mission

* Able to define and establish maintenance and administration processes and drive continuous improvement through them

* Requirements gathering methodology and experience with Agile processes (preferred)

* Understanding of Application development and Release Management processes in the Cloud

* Manage Customer Escalations With Little Assistance from Direct Manager

* Not eligible for Visa Sponsorship

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Associated topics: .net, back end, develop, expert, matlab, maven, php, senior, senior software developer, software engineer lead

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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