Essential Functions and Responsibilities:

* Build a clear requirements development strategy for each customer engagement
* Communicate CRM Platform capabilities and limitations to customers
* Lead discovery workshops; facilitate large audience discussions and present solutions
* Identify and inventory customer process pain points and gaps in best practices
* Perform rapid analysis and decomposition of complex business information into functional requirements
* Organize and drive process reengineering sessions
* Perform business process modelling, user experience modeling and basic technical architecture diagramming
* Build and demo prototypes in Salesforce
* Interpret technical and business strategy roadmaps and apply a detailed technical solution
* Synthesize technical and business information and present implementation needs and options confidently
* Contribute to the overall success of the Business Analysts through regular contributions to and leadership of CoE, Discussions and Chatter
* Regularly support the onboarding and mentoring of team members
* Proactively seek out sales opportunities, support pre-sales activities and assist in creating estimates
* Engage in strategy projects and support Business Architects and/or Strategy Consultants with Salesforce and business process best practices

Domain Expertise (Job Profile Knowledge):

* 8+ years experience as a Business Analyst Consultant for a mid-to-large sized organization, or direct consulting expertise leading transformational CRM projects
* 5+ year Experience with CRM Platform configuration and/or custom development across one or more of Salesforce, Microsoft Dynamics, and Oracle CRM products
* Experience as Business Analyst on at least 2 large Implementations (2M+)
* Experience implementing the Agile project lifecycles and tools (i.e. SCRUM, user stories, etc.)
* Deeper experience in at least 1 vertical/industry (Higher Ed, Financials, Energy, etc.)

Transferrable Skills:

* Expert ability to understand customer needs and pain points, facilitate deep discussions, and challenge status quo
* Expert presentation and communication skills to both create and deliver top-notch presentations and demos
* Expert meeting and conversation facilitation at all levels of a customer organization, including C-Suite
* Builds relationships at all levels of the customer organization
* Play a key leadership role as the head Business Analyst on large, global projects

Education & Travel Requirements:

* Bachelor's degree, preferably in Technical or Business related area; or equivalent combination of similar education and experience
* Ability to travel up to 60%

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.


Associated topics: business analyst, business analytic, business systems analyst, inspect, law, market, refinement, regulation, strategy, valuation analyst

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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